NEC Univerge Blue Suite
Move Your Contact Center To The Cloud: NEC's Highly Customizable Contact Center Platform . . .
Give your customers the experience they deserve. With UNIVERGE BLUE ENGAGE, you can get more responsive, informed, and positive customer experiences are possible in days, not months.
ENGAGE improves customer interactions for businesses of all sizes and helps you differentiate from your competition where it matters most – the customer experience.
An ENGAGE Contact Center gives you all this and more:
Access to integrated employee collaboration and advanced call handling within UNIVERGE BLUE CONNECT
Support multiple locations and remote employees
Centralized management from one portal, accessible anywhere, anytime
Keep an eye on service levels, and analyze team performance by queue, team, or employee with real-time dashboards and historical reports
Easily manage customizable employee skillsets and statuses
Centralize the handling of calls, web chat, email, and SMS in a single application
Enhanced audience engagement with outbound dialing and advanced outreach campaign capabilities
Send out post-call surveys to measure satisfaction
Quickly and easily integrate with CRM and workforce management systems
Give your call handling staff the experience that they deserve in one single pane of glass! With BLUE CONNECT and ENGAGE integrated together, ENGAGE contact centers are even more powerful with CONNECT.
What is a SINGLE PANE OF GLASS? A single pane of glass is a management console that presents data from multiple sources in a unified display. The glass is a computer monitor or mobile device screen.
WATCH THIS DEMO OF BLUE ENGAGE AND BLUE CONNECT FEATURES INTEGRATED TOGETHER: WATCH HERE
Blue Engage Features and Benefits - PDF
FAQ's: Integrated ENGAGE and CONNECT - PDF
Software Assurance is NEC's Software Subscription and Support Program: You need it.
NEC Software Assurance - PDF
Software Assurance is NEC's software subscription and support program, specially designed to complement your existing NEC software licenses and systems.
When you have NEC Software Assurance, your Clarktel account manager will work with you to access future software versions and to schedule upgrades whenever the needs of your business may change.
Your eSoftware lifecycles are managed from planning, deployment, to operation and maintenance.
Your software deployments run smoothly.
Your software is always current.
You'll have peace of mind knowing communications solutions are stable, secure and up-to-date.
Your technology investment is protected.
Your communications run at peak efficiency.
Find out how Software Assurance can help you:
Call Your Account Manager at (800) 362-9189