NEC Univerge Blue Suite
NEWSLETTER - May 2023 WHAT DOES ARTIFICIAL INTELLIGENCE MEAN TO UNIVERGE BLUE USERS?
WHAT DOES ARTIFICIAL INTELLIGENCE MEAN TO UNIVERGE BLUE USERS?
Clarktel Client, Artificial Intelligence (AI) continues to dominate the recent headlines, but the truth is: AI has been around for quite some time already. Case in point: UNIVERGE BLUE deploys AI in our business intelligence solution UNIVERGE BLUE ENGAGE.
UNIVERGE BLUE ENGAGE’S EVALUATOR Tool utilizes AI-powered sentiment analysis to help admins and managers can work smarter to identify which agents need more training so they can provide coaching moments and instantly improve their overall customer satisfaction goals.
This powerful AI use case allows businesses to deliver a first-class customer experience in a fraction of the time it used to take to manually review customer interactions.
Learn more about UNIVERGE BLUE ENGAGE here!
Ready to take advantage of the latest and greatest from UNIVERGE BLUE? Let’s talk!
330.869.8657 | www.clarktel.net
e911 LEGISLATION IMPACTING MULTI-LINE PHONE SYSTEMS
Resources for FCC e911 Laws:
If you have a multi-line telephone system with multiple locations or remote workers, this impacts you!
Kari’s Law and RAY BAUM’S Act - 911 Direct Dialing, Notification, and Dispatch-able Location Requirements.
Ray Baum's Act was signed into law on March 23rd, 2018 and was created to ensure faster and more accurate responses to 911 calls. The law is being implemented in two phases:
First phase went into effect January 6, 2021.
Second phase went into effect January 6, 2022.
NEC has a short presentation that outlines compliance responsibilities for all parties. NEC as manufacturer, Clarktel as service provider, and You as administrator of a Multi-Line Telephone System.
Are you compliant with Dispatch-able Location on your phone system? If your answer is "I don't know", go to NEC's summary of Kari's Law & Ray Baums's Act Summary from 911.gov
Additional Helpful Links: FCC - MLTS 911 Requirement Website
Seems overwhelming and confusing? Just call us and we'll make it simple to understand. 330.869.8657