NEC's UNIVERGE BLUE ENGAGE - CALL CENTER AS A SERVICE

UNIVERGE BLUE® ENGAGE is a highly customizable intelligent cloud-based contact center solution.   We mention UNIVERGE BLUE CONNECT a lot in our newsletters; it’s NEC Cloud-Based Business Phone  solutions. ENGAGE starts with the core features of CONNECT, but then  adds industry-leading complete call center functionality.

UNIVERGE BLUE® ENGAGE improves the handling and oversight of communications through a range  of agent and supervisor contact center services and UNIVERGE BLUE PULSE™  artificial intelligence (AI) capabilities.

• Highly flexible solution including easy deployment for remote / home workers.

• Scalable from the smallest call-centric teams to large omni-channel environments.

• Save time while improving customer experiences by automating workflows and removing the guesswork from quality management through AI-powered functionality.

• Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.

• Reduces response time and improves service quality along with caller and agent experiences.

• Compatibility with most CRM, ERP, and EHR systems and collaborative apps ensures easy adoption and minimizes disruptions.

UNIVERGE BLUE® ENGAGE offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.

• Automatic call distribution can be synchronized based on select function, region, time of day and by organization - or industry-specific criteria.

• Customized voice prompts allow  callers to self-manage their call, retrieving information needed,  reaching a specific department or individual and contacting an agent  when required.

• Silent mode along  with phone and web-based conversation prompts allows supervisors to  monitor agent activity to check performance and ensure calls are handled  correctly.

• A secure widget-based dashboard provides easy access to real-time reporting on all activity for total transparency.

• Outreach tools power two-way conversations and extend contact center reach while respecting audience preferences

Do you want to explore all you can do with Call Center Software?  To learn more, just give us a call at 330.572.1717 or email us at info@clarktel.net to find out more.