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INDUSTRY SPECIFIC SOLUTIONS
HEALTH CARE: PATIENT SERVICES

The need for flexible communications tools is at an all-time high. Healthcare patients expect a digital-first communication model. No matter where a healthcare provider is in its virtual journey, UNIVERGE BLUE has the

 tools to help improve employee productivity and the patient experience. You can help healthcare providers understand how a versatile, reliable, and affordable communications solution can empower their staff to work effectively from anywhere while giving the patients the experience they desire.

 

Unified communication solutions from NEC make it easy to combine their business phone system, team chat and messaging, video conferencing, and screen sharing into a seamless experience oriented around patient needs and staff work style.

  • UNIVERGE BLUE CONNECT Unified Communications solution combines phones, video conferencing, chat, screen sharing, and file management into one integrated experience for patients and staff.

  • UNIVERGE BLUE ENGAGE Call Center delivers a simple way to manage the patient experience.

  • UNIVERGE BLUE MEET (Online Meeting) is a feature-rich video conferencing platform that connects healthcare providers with patients anywhere they are located.

Legal Use Cases PDF

WHY MAKE THE CHANGE?

  • Over the last several years, the expectations and behaviors of both patients and staff have changed drastically. The spotlight is now on having a mobile and flexible communications solution.

    • Let your patients communicate with your staff how they prefer; with options for voice, chat, SMS, email, and video (tele-health)

  • Traditional phone systems are not built to seamlessly support mobile capabilities, which severely inhibits collaboration between distributed staff as well as their ability to address urgent client issues while moving around the practice.

    • Increase business productivity with collaboration features such as video conferencing, screen sharing, team chat, and file storage and backup

  • Cloud based communications help you maintain better contact with your high touch patients.

    • Customize your call flows to get your patients where they need to go, on time, every time

    • Get real-time insights on patient interactions, and act on them with supervisor tools

    • Proactively connect with patients using outreach tools to take the conversation beyond inbound (appointment reminders, payment reminders, etc.)

    • View detailed but accessible reports to show you the big picture – now, and over time

    • Measuring patient engagements is what truly matters to provide exceptional patient experiences

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Protect your Facility with Professionally Installed Video Security Technology from Alibi.

  • Protect your patients, staff and visitors

  • Keep a 24/7 watch on entrances, exits, public spaces and patient care areas

  • Monitor vehicles entering and exiting the facility

  • Establish liability protection in case of injury claims

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