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NEC Dealer on the Phone Discussing Our Business Phone Systems



Effective April 16, 2024, NEC has made the strategic decision to cease the manufacture and support of all premises-based telephone systems. Moving forward, NEC’s business communications focus will be exclusively on their UNIVERGE BLUE Cloud-based platform.

We understand the importance of reliable business phone communications for your operations and the potential concerns this announcement may raise.

So, what does this mean for existing NEC Premise owners?

  1. No orders for new systems:  NEC will no longer accept new orders for on-premise products after December 31, 2024.

  2. No Tier 3 Support starting in 2026: NEC will discontinue hardware and software support services for all on-premise products after March 31, 2026.

  3. Continued Tier 1 and 2 Support from Clarktel:  Clarktel will provide continued Tier 1 and 2 support for NEC Premises-Based Systems; even beyond March 31, 2026.  For customers who choose to continue operating their NEC premises-based systems, rest assured that Clarktel will continue to provide service and maintenance. We have committed to maintaining adequate inventory and supply resources, while available, to support these systems.

  4. Upgrade to the cloud now with UNIVERGE BLUE:  If you currently have an NEC premises-based telephone system and are worried about potential concerns, we invite you to choose an easy transition to NEC’s UNIVERGE BLUE Cloud-based platform.


The perfect on-premise commercial VoIP platform for mid-sized and small businesses that want to grow their organization and be competitive in the marketplace.


Our powerful on-premise platform for large enterprise businesses.  Pair it with UNIVERGE BLUE CONNECT Bridge to create a hybrid cloud system that empowers your staff to work from anywhere.


A powerful, secure, and affordable on-premise communications platform designed for small businesses with as few as 5 users.

An NEC Phone System User Calling for Univerge Maintenance

Univerge 3C

This software-based, unified communications and collaboration solution operates across premise, cloud, and hybrid environments. It delivers a fully functional IP-PBX along with voice features, sophisticated Unified Communications (UC), and collaboration applications that can be tailored to your business needs. You will get unmatched flexibility, reliability, security, and scalability to keep your organization competitive in today’s marketplace.

Univerge Blue

Our VoIP cloud solution provides more than 200 enterprise-grade phone service features that are needed for your business. As it is cloud-based, you can have any time, anywhere accessibility to mobile devices, desktops, and computer phone systems. Check out Univerge Blue's advantages:


  • 24/7 support and system monitoring

  • Cutting-edge encryption and security protocols

  • Enterprise-class physical security at all data centers

  • Mirrored backups at multiple data centers

  • & More best-in-class benefits

Our Univerge Blue Dealer Showcasing the Latest VoIP Features to a Client

How to Choose the Right Business Telecom System

As a business owner, the telecommunications system you choose could make or break you. If your system and service are not the quality you need, you could lose sales due to dropped calls or missed voicemails. Understandably, choosing a commercial telecom system could prove to be a daunting task and we are here to help!

Firstly, take a look at your current telecom system and remember why you chose it in the first place. Try to make a pros and cons list to decide in what ways it worked for you and your business and in what ways it is hindering your success. What are its advantages and disadvantages? Consider how important things like scalability, security, and flexibility are to you and your needs. Next, create a list, or perhaps several. Record the number of connections you need and what types of features each of the connections need. Note that not every single connection will necessarily need all the same features; some may need more higher-end add-ons while others may just need a basic connection. Think thoroughly about the diverse nature of work that your employees are required to do. You could save by creating a strategy that includes having connections with more basic features.

Have any questions? Give our business VoIP service and commercial telephone systems company a call today! Our business system support specialists will be happy to help you strategize and choose just the right cloud-based, on-premise, or hybrid business phone solution for your organization!

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Need Help? Check Out Our Product User Guides!

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