CUSTOMER SERVICE
Get High-Quality Customer Service
Our comprehensive set of customer support services can help your company reduce system problems, lower the cost of ownership, and maximize product reliability and performance.
Enjoy Flexible Support Levels
Basic Maintenance Support: Enjoy maintenance services after the standard warranty period is over
Standard Maintenance Support: Enhance the performance of your network and reduce your expenses
Premium Maintenance Support: You can reduce your operational expenses and optimize your investment
24 Hour Emergency Service
You can count on us for assistance beyond the initial sale for support and services required from the carriers. We are experts in multi-vendor and multi-technology environments.
ClarkTel Telecommunications will do site inspections and client-satisfaction surveys to ensure the solutions we deliver conform to all standards and client expectations.
How Our 24 Hour Emergency Customer Service Can Benefit You
We are committed to having reliable and professional LIVE operators 24 hours a day, 7 days a week. Our telecommunications customer service call center in Akron, Ohio can take calls any time of day. So when your after-hours business is getting held up on technical issues you can be assured we will be there to help you fix the problem. Our representatives are highly trained and have experience with our systems so they can answer any and all questions you may have. Even if it is just a question about how to use a certain feature on your system, we are happy to help!
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Our goal is to help you help your customers with the utmost quality and efficiency. We want to see our clients grow to be the best they can be. Just give us a call at 330-572-4853 with your questions, problems, concerns, or suggestions and we will be there for you any time of day.
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You can view Clarktel's General Terms of Service for Support here.
General Terms of Service To Receive Support
Below is a link to a document that outlines the General Terms of Service between Clarktel Telecommunications, Inc. and its Customers to provide Service and Support. Within that document, we outline: Service Appointment Windows, Scheduling and Emergencies, Targeted Response Times, Cancellations and Rescheduling, What To Expect on the day of support, Labor Warranties, End-of-life systems and waiver of liability, Post Service Feedback and NEC's Software Assurance Subscription. You can view Clarktel's General Terms of Service for Support here.