Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.
Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.
The Benefits of Contact Center Software as a Service (CCaaS)
CUSTOMER-CENTRIC FOCUS
Handle customer inquiries through their preferred channels (voice, email, or chat).
SMART ROUTING
Get customers to the right customer care professionals at the right time – every time.
INCREASED INTERACTIVITY
IVRs help customers self-serve, and integrations extend contact center capabilities.
IN-DEPTH INSIGHTS
Real-time and historical data improves performance, now and into the future.
OUTSTANDING OUTREACH
Enhance audience engagement with multichannel outreach capabilities.
Technology that Lets Your Business Offer Superior CX - Right Now
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Greater Employee Productivity and Customer Experiences with Integrated Elevate and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
ADVANCED CALL HANDLING
Access advanced call capabilities within Elevate including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
GREATER FLEXIBILITY
Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.
​CALL US TODAY! 330-869-8657
info@clarktel.net