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Newsletter

2025-02-14

Clarktel's Services Portfolio

Featuring:

NEWSLETTER: FEBRUARY 2025

NEWSLETTER: FEBRUARY 2025

Over  the past few years, persistent inflation in the U.S. economy has led to  increased operational costs across various sectors. Last year, Clarktel  chose to absorb most of these inflationary pressures to support our  valued customers without fully updating our pricing. However, to  continue providing the highest level of service and support, we have  made the considered decision to adjust our pricing, effective April 1, 2025.


What's Changing:

  • New Pricing Structure: Our rates will be updated to better align with current operational expenses and industry standards.

  • Effective Date: The new pricing will take effect on April 1, 2025.

Why the Change:

This  adjustment reflects the rising costs associated with delivering the  quality service you've come to expect from Clarktel. By aligning our  prices with these realities, we can ensure continued investment in our  infrastructure, technology, and personnel, all dedicated to serving your  needs effectively.

Your Options:

To provide flexibility during this transition, we are offering:

  • Prepaid Block Hour Packages & Support Agreements: Secure services at current rates by purchasing or renewing before April 1, 2025, locking in current prices.

  • Personalized Consultations: Our team is ready to discuss tailored solutions that best fit your business requirements.

Next Steps:

We understand  that changes in pricing can impact your planning. Know that our customer  support team is available to address any questions or concerns you may  have. Please feel free to reach out to us at info@clarktel.net.

Detailed  information about the new pricing and available packages are forthcoming  in an email to be sent later this week.  If you’d like specific  information sooner, please reach out and a member of the account  management team who will update you immediately.


We value your continued partnership and look forward to supporting your business growth with our enhanced services.


Thank you for your understanding and trust,

The Clarktel Team

RESOURCES
Blue Brochure Link Image.JPG

Blue Brochure Link Image.JPG

Blue Brochure Link Image.JPG

REMINDER: NEC’s UNIVERGE BLUE service re-branded to ELEVATE.

REMINDER:  NEC’s UNIVERGE BLUE service re-branded to ELEVATE.
RESOURCES
Blue Brochure Link Image.JPG

Resources for NEC Premise Customers

What  you may not know is that Intermedia, the creator of ELEVATE, has been  the underlying technology provider for the NEC UNIVERGE BLUE platform  since 2020, meaning there is no action needed on your part at this time  and there is no change to your solution and services.  Same service,  different name.

You will begin to see banding changes and logo changes with some future software updates to Univerge Blue.

Other than the logo and name, ELEVATE, everything else will continue to work as it has previously.


REMINDER:  you will still contact Clarktel at service@clarktel.net for all of your technical support needs.


On February 17, 2025 Your NEC UNIVERGE BLUE account is rebranding to Elevate


As part of the recently announced transition of NEC’s cloud communications business, on February 17, 2025, the branding of your UNIVERGE BLUE account will, for certain elements of your service, be updated to reflect “Elevate” branding.

IMPORTANT: Starting on February 17, 2025, please take the following actions:

  1. New Login Page for Administrative Account: To access the Control Panel for your account, please start using the following new login page: https://serverdata.net/Portal/User/Login

  2. New Login Page for WebFax: If you use WebFax service and log into your WebFax account directly via https://fax.univerge.blue/login/ or https://portal.univerge.blue/voice/, please start using the new WebFax login URL: https://cp.serverdata.net/fax/.


Note: Login to WebFax through the Control Panel will continue working as normal.

Within  your Control Panel, you will see new names for the various services:  For example, Elevate (formerly UNIVERGE BLUE CONNECT), Online Meeting  (formerly MEET), ShareSync (formerly SHARE), and Contact Center  (formerly ENGAGE).


Just as importantly, here’s what is not changing at this time: You will continue to use the UNIVERGE BLUE desktop and mobile applications until further notice.


Please contact our technical support team at 330-572-485  if you have any questions. We want to make sure this transition as smooth and friction-less as possible.

REQUEST A SERVICE CALL OR SALES SUPPORT:

SERVICE:

Routine Service Requests: Call: 330-572-4853 (24/7)
OR Email anytime: service@clarktel.net

Emergency Service Requests: Call: 330-572-4853 (24/7)

NEVER SEND AN EMAIL FOR EMERGENCY SERVICE REQUESTS

SALES AND BILLING:

Billing Questions: Email: accounting@clarktel.net

Quotes and Estimates or to speak with a member of our Account Management Team : Email: info@clarktel.net or call 330.572.1717

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