Newsletter
2025-02-14
Clarktel's Services Portfolio
Featuring:
NEWSLETTER: FEBRUARY 2025

Over the past few years, persistent inflation in the U.S. economy has led to increased operational costs across various sectors. Last year, Clarktel chose to absorb most of these inflationary pressures to support our valued customers without fully updating our pricing. However, to continue providing the highest level of service and support, we have made the considered decision to adjust our pricing, effective April 1, 2025.
What's Changing:
New Pricing Structure: Our rates will be updated to better align with current operational expenses and industry standards.
Effective Date: The new pricing will take effect on April 1, 2025.
Why the Change:
This adjustment reflects the rising costs associated with delivering the quality service you've come to expect from Clarktel. By aligning our prices with these realities, we can ensure continued investment in our infrastructure, technology, and personnel, all dedicated to serving your needs effectively.
Your Options:
To provide flexibility during this transition, we are offering:
Prepaid Block Hour Packages & Support Agreements: Secure services at current rates by purchasing or renewing before April 1, 2025, locking in current prices.
Personalized Consultations: Our team is ready to discuss tailored solutions that best fit your business requirements.
Next Steps:
We understand that changes in pricing can impact your planning. Know that our customer support team is available to address any questions or concerns you may have. Please feel free to reach out to us at info@clarktel.net.
Detailed information about the new pricing and available packages are forthcoming in an email to be sent later this week. If you’d like specific information sooner, please reach out and a member of the account management team who will update you immediately.
We value your continued partnership and look forward to supporting your business growth with our enhanced services.
Thank you for your understanding and trust,
The Clarktel Team
RESOURCES



REMINDER: NEC’s UNIVERGE BLUE service re-branded to ELEVATE.

RESOURCES
Resources for NEC Premise Customers
What you may not know is that Intermedia, the creator of ELEVATE, has been the underlying technology provider for the NEC UNIVERGE BLUE platform since 2020, meaning there is no action needed on your part at this time and there is no change to your solution and services. Same service, different name.
You will begin to see banding changes and logo changes with some future software updates to Univerge Blue.
Other than the logo and name, ELEVATE, everything else will continue to work as it has previously.
REMINDER: you will still contact Clarktel at service@clarktel.net for all of your technical support needs.
On February 17, 2025 Your NEC UNIVERGE BLUE account is rebranding to Elevate
As part of the recently announced transition of NEC’s cloud communications business, on February 17, 2025, the branding of your UNIVERGE BLUE account will, for certain elements of your service, be updated to reflect “Elevate” branding.
IMPORTANT: Starting on February 17, 2025, please take the following actions:
New Login Page for Administrative Account: To access the Control Panel for your account, please start using the following new login page: https://serverdata.net/Portal/User/Login
New Login Page for WebFax: If you use WebFax service and log into your WebFax account directly via https://fax.univerge.blue/login/ or https://portal.univerge.blue/voice/, please start using the new WebFax login URL: https://cp.serverdata.net/fax/.
Note: Login to WebFax through the Control Panel will continue working as normal.
Within your Control Panel, you will see new names for the various services: For example, Elevate (formerly UNIVERGE BLUE CONNECT), Online Meeting (formerly MEET), ShareSync (formerly SHARE), and Contact Center (formerly ENGAGE).
Just as importantly, here’s what is not changing at this time: You will continue to use the UNIVERGE BLUE desktop and mobile applications until further notice.
Please contact our technical support team at 330-572-485 if you have any questions. We want to make sure this transition as smooth and friction-less as possible.
REQUEST A SERVICE CALL OR SALES SUPPORT:
SERVICE:
Routine Service Requests: Call: 330-572-4853 (24/7)
OR Email anytime: service@clarktel.net
Emergency Service Requests: Call: 330-572-4853 (24/7)
NEVER SEND AN EMAIL FOR EMERGENCY SERVICE REQUESTS
SALES AND BILLING:
Billing Questions: Email: accounting@clarktel.net
Quotes and Estimates or to speak with a member of our Account Management Team : Email: info@clarktel.net or call 330.572.1717