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Newsletter

2024-01-15

Generative AI

Featuring:

NEWSLETTER JANUARY 2024: Generative AI is now part of your phone system!

NEWSLETTER JANUARY 2024: Generative AI is now part of your phone system!

Welcome to 2024! As the calendar turns, so does the chance for businesses to redefine strategies and seize fresh opportunities in the coming year.


2023 was the year of emerging Generative Artificial Intelligence (AI), like ChatGPT.  So, kicking-off the new year, Clarktel and NEC want to make 2024 the  year your company puts the advantages of this new technology to work for  your business.


Introducing: UNIVERGE BLUE PULSE Artificial Intelligence


Artificial Intelligence (AI) continues to dominate the headlines – and for good reason. The latest advances make it easier than ever for  organizations to focus on what matters and eliminate tedious, manual  tasks and processes. That’s why NEC has launched UNIVERGE BLUE PULSE.

PULSE deploys the power of Generative AI, Large Language Models, and Natural Language Processing into our solutions, like CONNECT (cloud-based business phone service) and  ENGAGE (call center) to help businesses large and small enhance  employee collaboration and customer care, protect their IP, and realize  greater mobility, efficiency, productivity, and cost savings.


We know, it might feel overwhelming to learn about new technologies; but we assure you, we've made it easy.  How?  Because we’ve built this new technology right into our existing cloud business phone system's interface.  Enter UNIVERGE BLUE CONNECT’S AI Assistant; a partner who Saves Employees Time and Effort!  Most people think of ChatGPT whenever they hear ‘artificial intelligence’. ChatGPT is a generative AI solution that allows users to provide a variety of  prompts and receive a response in just seconds. NEC recognizes the  incredible value of such tools, which is why UNIVERGE BLUE CONNECT users now have access to their own AI Assistant – for FREE.


UNIVERGE BLUE’s PULSE Artificial Intelligence feature can help you with:

  • Enhanced Customer Interactions: PULSE AI improves client interactions with personalized and context-aware communication.

  • Streamlined Operations: The AI feature streamlines operations by automating routine tasks,  allowing staff to focus on more complex and value-added activities with  quicker insights into client needs.

  • Expand Your Knowledge:  PULSE AI can even provide  virtually endless guidance on topic about business registration and  licensing requirements in your city to cost-effective ways to manage  your inventory to provide you resources for continuing education and  training tailored to your industry. The possibilities are really pretty  endless!

Ready to learn more? Call us at 330.572.4853, or send an email to info@clarktel.net.

RESOURCES
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UNIVERGE BLUE PULSE FAQ - PDF

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UNIVERGE BLUE PULSE - WEBSITE

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Have you scheduled your annual Preventative Maintenance service?

Have you scheduled your annual Preventative Maintenance service?
RESOURCES
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PREVENTATIVE MAINTENANCE FLYER - PDF

So,  During Preventative Maintenance service we  update system software, back-up the database, complete minor moves adds  changes and address any needed system repairs. We recommend completing  this maintenance annually. You can learn more about Preventative Maintenance here!


You can schedule Preventative Maintenance by calling 330.572.4853, or sending an email to service@clarktel.net

REMINDER: UM8000 Voicemail is now End-of-Life.

REMINDER: UM8000 Voicemail is now End-of-Life.


A number of  our clients use NEC’s UNIVERGE® UM8000 Unified Messaging system to  handle their voice mails. For those clients, this is a reminder that as  of 12/31/2023, the UM8000 has reached end-of-life (EOL) status with NEC.


NEC recommends  that you migrate your voicemail to their “InMail” voicemail solution  because, at the end of this year, NEC will cease providing any service  and maintenance for the UM8000.

If you have an  UM8000, we think it’s vital we discuss with you options on how best to  mitigate voicemail service disruption risks; even potential loss of  saved voicemails in the event of a catastrophic failure.


If you're  uncertain if you have the UM8000 or if you’d like to learn about your  options, just give us a call at 330-869-8657 to find out more.  You can  also download this PDF file detailing more key information.  Learn More Here!

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