NEWSLETTER: JULY 2025

Univerge Blue is Becoming Elevate – What You Need to Know

As NEC fully exits the U.S. unified communications market, the NEC-branded Univerge Blue service is transitioning to Elevate.

IMPORTANT FACT: Both services (Blue and Elevate) have always been powered by the same technology infrastructure managed by Intermedia.

This is not a platform migration – your Univerge Blue service already runs on Intermedia’s platform today.

What’s changing is the brandingyou’ll see across your apps and support materials.

What’s not changing is Clarktel as your continued support partner for your cloud-based phone services. You will still get support as you always have; and from the same names you know.

Timeline

Since early 2025, all new accounts have been provisioned under the Elevate name.
Starting in October 2025, Intermedia will begin updating desktop and mobile apps for existing Univerge Blue customers.
By mid-2026, all Univerge Blue-branded apps will be retired.

What to Expect

You may begin seeing the Elevate name and logo on your desktop and mobile apps starting later this year.
Clarktel will provide step-by-step instructions and customer guidance during the transition.
All documentation, support, and onboarding will move under the Elevate brand.

Why This Matters

One unified set of apps and support materials
Preparation for future platform enhancements, including new AI-powered features coming to Elevate

No Action Required Right Now
Clarktel will keep you informed at each step, and you’ll receive plenty of notice before any app updates occur. Your phone system, contacts, features, and service will continue to work as they do today.

Rest Assured
We’ll provide updates as Intermedia partners with Clarktel to roll out the changes. If you have any questions about what this transition means for your business, please reach out to our team at support@clarktel.net or call us directly.

RESOURCES

Resources for Univerge Blue

Elevate for K-12: Classroom-ready cloud phones with education bundles

RESOURCES

Resources for Elevate Education Bundles

Keeping teachers, parents, and students connected shouldn’t be hard—or expensive. Clarktel’s new Elevate Education bundles give K-12 schools a fully integrated cloud communications platform—phone, video, chat, SMS, file collaboration, and contact center -- with education-specific packaging and pricing.

Why schools choose Elevate Education

· Student/Parent/Staff communication—one place. Voice, SMS, chat, video meetings, and files work together so your team can switch channels without switching apps.

· Privacy for educators. The mobile app lets teachers call/text families without exposing personal numbers; communications are archivable and searchable.

· Built for IT resilience. Embedded Microsoft Teams calling option with continuity via Elevate apps if Teams is down. 1 year of Archiving, 10 Auto Attendants, 10 Hunt Groups included account-wide. SIP tie trunks enable emergency notification connectivity. Survivable Gateway and High-Density Analog Gateway available.

· Security & compliance. Designed with SOC 2 / SOC 3, ISO 27001, HIPAA standards in mind, plus role-based access and secure cloud storage.

· Procurement made easy. Purchase through TIPS-USA or NY OGS Lot 3 cooperative contracts.

Education bundles (mix-and-match)

Classroom License – An unlimited classroom resource line with voicemail—ideal for rooms, labs, or analog intercom connections.
Educator Bundle – An Elevate user license (desktop & mobile) plus a classroom phone (Yealink T33 or Fanvil X303) in one SKU.
Education Admin – Advanced Elevate license (SMS, meetings, file share/storage) plus an admin phone (Yealink T44 or Fanvil V64).

All plans include core calling features, desktop/mobile apps, chat, meetings, AI Assistant, and analytics; Admin SKUs add more capacity and integrations.

For IT leaders

QoS dashboard, service adoption analytics, directory/SSO integrations, and CRM/Office integrations (Google, Outlook/Office 365, more).
Archiving across voice/SMS/chat/meetings for search, disputes, legal hold, and retention control.

Ready to see how this fits your classrooms and bell schedule?

Request your K-12 bundle quote & demo

Clarktel Telecommunications, Inc. • 330-572-1717 • clarktel.net

P.S. We’ll map your classroom counts, paging/intercom tie-ins, and emergency notification requirements—then recommend the right mix of Classroom/Educator/Adminlicenses for a smooth rollout.

REQUEST A SERVICE CALL OR SALES SUPPORT:

SERVICE:

Routine Service Requests: Call: 330-572-4853 (24/7)
OR Email anytime: service@clarktel.net

Emergency Service Requests: Call: 330-572-4853 (24/7)

NEVER SEND AN EMAIL FOR EMERGENCY SERVICE REQUESTS

SALES AND BILLING:

Billing Questions: Email: accounting@clarktel.net

Quotes and Estimates or to speak with a member of our Account Management Team : Email: info@clarktel.net or call 330.572.1717