A couple months ago, NEC made an important announcement regarding NEC’s premise-based Unified Communications business.  This change will impact all NEC premise-based phone system owners.

Given the seismic shift in market demand, preferring cloud-based phone solutions to premise-based ones,

Effective  April 16, 2024, NEC has made the strategic decision to follow the  direction of other premise-based manufactures, such as Panasonic and  Toshiba, and cease the manufacture and support of all premises-based  telephone systems.

Moving forward, NEC’s business communications focus will be exclusively on their UNIVERGE BLUE Cloud-based platform.

Clarktel  understands the importance of reliable business phone communications for  your operations and the potential concerns this announcement may raise.

So, what does this mean for you?

1. No orders for new systems: NEC will no longer accept new orders for on-premise products after December 31, 2024.

2. No Tier 3 Support starting in 2026: NEC will discontinue hardware and software support services for all on-premise products after March 31, 2026.

3. Continued Tier 1 and 2 Support from Clarktel: Clarktel will provide continued Tier 1 and 2 support for NEC  Premises-Based Systems; even beyond March 31, 2026. For customers who  choose to continue operating their NEC premises-based systems, rest  assured that Clarktel will continue to provide service and maintenance. We have committed to maintaining adequate inventory and supply resources, while available, to support these systems.

4. Upgrade to the cloud now with UNIVERGE BLUE: If  you currently have an NEC premises-based telephone system and are  worried about potential concerns, we invite you to choose an easy  transition to NEC’s UNIVERGE BLUE Cloud-based platform. This shift will ensure that you benefit from the latest features, scalability, and enhanced reliability. UNIVERGE BLUE is the future of NEC’s unified communication business and it will be here long into the future.

Clarktel’s Commitment to You:

As your  trusted service and support provider, Clarktel is fully committed to  continuing our support for your NEC premise-based systems. Our team will  work closely with you to explore all available options, including maintenance support, purchasing key replacement parts in advance, or even potential upgrades to UNIVERGE BLUE.

No matter  what, please rest assured, Clarktel’s steadfast commitment to providing  uninterrupted service and support to all our clients has never been  stronger. We value your business and are here to assist in helping you  make the right decision for your business.

Our team will  be in touch with further updates and to discuss how we can best support  your specific needs as NEC’s transition from premise-based systems  begins at the end of this year. If you have immediate questions or  concerns, please do not hesitate to contact us at 330-572-1717 or  info@clarktel.net.

We thank you  for your understanding and continued trust in Clarktel. We look forward  to navigating these changes together and ensuring your communication  needs are met with the highest standards of service and reliability.

Please give us a call us at 330.572.1717 or email us at info@clarktel.net to discuss your options.