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How Telecommunications Can Help Your Remote Workforce

Remote labour has never been in higher demand than in this new, post-pandemic world. With new challenges in the corporate world, organisations and businesses have had to radically adapt their strategies to fit with the realities of the day.

Workers are certainly happier, as they have much more flexible work hours. Plus, there’s no need to commute anymore. For employers, there’s a need to ensure optimum productivity.

Telecommunications innovations have come to the rescue, providing several solutions for employers to help their remote workforce.

Virtual meetings

In the office, there’s hardly any need to worry about official meetings. You can quickly meet up with your team leads, department heads and other employees and have a physical chat.

For your remote workforce, the solution is different. Innovative solutions for conference calls and virtual meetings like Zoom and Google Meet can seamlessly replace physical meetings.

You should take advantage of these tools to improve communications within and with your workforce.

Communications Applications

Emails are a powerful tool that you can take advantage of to boost your remote workforce’s productivity. Having your IT department create special company emails for each staff member is the way to go so they can differentiate work-related matters from their personal messages.

In addition, applications like Slack, Microsoft Teams, and GoogleChat add a personal dimension to workforce communications, helping your employees collaborate seamlessly across borders.

Project Management Tools

Workflow processes are now easier to manage and streamline with the emergence of several project management tools, many of which are automated.

From a single platform such as Bardeen, Notion and Asana, you can assign tasks, monitor their completion and help your remote workforce achieve targets quickly.

VoIP systems

Although video communication is one of the most preferred forms of communication with your remote workforce, you cannot underestimate the efficiency of phone calls.

Phone calls have better accessibility, as conference calls rely on an extremely good internet connection, which your remote worker may not be guaranteed 24/7. Besides, not every worker is comfortable with video calls as they may find them too invasive.

Hosted VoIP systems are an excellent alternative not just for offices but also for remote workers. When choosing a telecommunication VoIP solution, you should ensure that it comes with a good softphone, hot-desking and solid end-to-end security.

Time management tools

While this solution seems to be more employer than employee-geared, your remote workforce can tremendously benefit from this.

Monitoring work hours remotely is impossible without a telecommunications solution for time tracking. These tools will help you monitor how many hours your workers put in, so you can better calculate bonuses and overtime pay for hardworking employees.

CRM tools

Customer Relationship Management solutions can help you collaborate efficiently with your remote workforce per the demands of your clients.

As customers lodge complaints and provide feedback on the platform, your workers can easily escalate and resolve issues. The software provides common ground for quickly interacting with your teams for information and conversation tracking.

Everything is more streamlined this way. Why not contact ClarkTel Telecommunications to get started with a solution tailored for your organisation?


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