AI (ARTIFICIAL INTELLIGENCE)
AI for Business Communications — Powered by Elevate
Spotlight—AI Agent Receptionist (Beta → GA 2/2/26)
Give callers a natural, always-on AI receptionist that greets, answers questions, books appointments, and routes calls—without adding staff.
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What you control
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Voice & Tone: choose from 5 male/female voices; set brand style from helpful to professional
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Knowledge: load your Business Details, Booking rules, and FAQs
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Calendars: live scheduling with Google, Outlook, and Apple
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Guardrails: mark topics off-limits; the agent politely deflects or escalates
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Greeting: set seasonal or promotional openers
Where it lives
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Before your auto attendant (front-door triage)
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After the auto attendant (menu-specific deflection)
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Inside the contact center queue (reduce hold times; after-hours capture)
Business impact
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Shorter wait times, fewer transfers, and reduced abandonment
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More booked appointments—especially after hours
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Consistent, brand-safe answers every time
Availability
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Beta begins mid-December
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General Availability targeted for 2/2/2026
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Ask about limited pilot slots: [Request Early Access]
The Benefits of AI
The Rest of the Elevate AI Suite
AI Call Recap
Turn recorded calls into searchable summaries with transcription, key points, topics, and sentiment—right inside the Elevate app and Archiving portal.
AI Call Insight
Surface caller sentiment, themes, and trendlines across conversations to coach teams and improve operations.
AI Meeting Recap
Automatic notes, action items, and summaries from recorded meetings.
AI Assistant (in-app)
A secure, built-in assistant to draft messages, summarize content, translate, and more—without leaving your communications app.
AI Chatbot (softphone)
Chat-style help inside the Elevate desktop/mobile app for quick answers and shortcuts.
Security, Compliance & Control
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Data processed in secure data centers with encryption and access controls
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Admin-controlled enablement of recording, archiving, and AI features
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Guardrails to keep sensitive topics off-limits and escalate to people
Designed for Both Cloud & On-Premise (for older NEC systems, too)
Running an NEC SV/SL system? We can place the AI Agent Receptionist in front of your existing call flow to extend system life—no rip-and-replace. We’ll design the cleanest integration approach for your environment.
How to Get Started
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Identify where the agent will help most (front door, after-hours, or queue).
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Choose voice & tone, write your greeting, and load FAQs.
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Connect calendars and set bookable hours/durations.
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Pilot in one department; tune guardrails and knowledge monthly.
​CALL US TODAY! 330-869-8657
info@clarktel.net