SERVICE BULLETINS
IMPORTANT INFORMATION ABOUT YOUR SYSTEMS!
If you have any questions about these Service Bulletins, please contact our Service Team at service@clarktel.net or 330-572-4853
SERVICE BULLETIN LIBRARY
NEC Corporation of America announces the End of Life (EOL) for the UNIVERGE SV9100 GCD-CP10, a central processing unit.
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End of New Sales Announcement:
The UNIVERGE SV9100 GCD-CP10 was announced as End of New Sales (EON) on November 20, 2020, and manufacturing ceased on December 31, 2023.
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Recommended Upgrade:
The recommended replacement is the SV9100 GCD-CP20, a more powerful and Ray Baum’s Act compliant CPU.
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Benefits of Upgrading:
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Seamless integration with NEC’s UNIVERGE BLUE CONNECT BRIDGE for a unified communication experience including voice transmission, chat with AI Assistant, audio/video conferencing, and file sharing/backup.
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Compliance with Ray Baum’s Act, enhancing employee safety by providing a "dispatchable location" for emergency calls.
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Most licenses and hardware can be transferred, protecting existing investments.
Support for Non-Upgrading Customers:
NEC offers to waive the Software Assurance (SWA) reinstatement fee until December 31, 2024, for customers who choose not to upgrade immediately. End of Maintenance and Support is scheduled for December 31, 2025
Contact us at 330-869-8657 to schedule a consultation.
Important Update on Your UM8000 Voicemail System
It's crucial to inform you about significant changes to the UM8000 Voicemail System, which has reached its end-of-life (EOL) status.
What This Means for You:
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End of Support: The UM8000 system will no longer receive software updates or bug fixes after 12/31/2023. This means potential risks like voicemail outages or loss of saved messages.
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Limited Repair Options: Post EOL, obtaining replacement parts will be challenging, and complex issues may not be resolvable.
Your Options:
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Do Nothing: This involves assuming all risks associated with continuing to use the UM8000.
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Mitigate Risks: Schedule a maintenance appointment with us to upgrade your system to the latest software version for stability.
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Migrate to InMail (VM8000): A fully supported solution with essential features, albeit fewer than UM8000. We'll assist in transferring your voicemails and configuring the new system.
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Shift to Cloud: Consider moving to NEC’s UNIVERGE BLUE CONNECT for a future-proof, cloud-based solution.
If you adopt NEC's recommendation to move to InMail, here is what will change for you: InMail vs. UM8000:
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InMail offers up to 240 hours of storage compared to UM8000's 500 hours.
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InMail supports up to 128 mailboxes, suitable for smaller setups.
Take Action Now:
To avoid disruptions, we recommend discussing your options with us. Our team is ready to guide you through the pros and cons of each option and ensure a smooth transition.
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Contact us at 330-869-8657 to schedule a consultation.
We are there to help you adopt the recommendations listed in these Service Bulletins; just reach out to problem solve and plan with us.